In the past many companies did not see the importance of maintaining good customer service skills . They relied solely on the price and quality of their product. Fortunately in many businesses that is changing; they are beginning to see there is more to running a successful business than just offering good prices and quality products. Making sure the customer feels important and appreciated is also an important part of running a successful business.
One company that has consistently put customers first and maintained superb customer service is Next Day Blinds . One story that is particularly inspiring is the story of Kristin. She had read some positive reviews about them and decided that she would use their services to replace her existing blinds. She ordered the blinds and had them installed without any problems. A couple of days later she received a surprise visit from a company representative. The gentleman asked her how the ordering and installation process had gone, how her new blinds were working, and whether or not she was pleased with the final product. She explained to him that everything had gone quite well, that she received exactly what she paid for, and generally speaking, she was pleased. Her only problem, which was not the fault of Next Day Blinds but her own error in judgment, was that the look didn’t fit quite as well as she originally thought. The next day she received another surprise when her customer service rep called and explained that the visitor the day before had been the a company VP and that he often did surprise visits to see how customers liked the products. To top it off, the rep explained that they would like to replace her blinds and correct the problem even though the fault did not lie with Next Day Blinds. The phenomenal customer service that Next Day Blinds displayed inspired Kristin so much that she decided to keep her blinds and take all of her future business to the company.
It is stories like that and companies like Next Day Blinds that inspire consumers to become loyal customers. Companies that offer customer service that goes above and beyond are the companies that are much more likely to succeed. Perhaps by encouraging these companies to greatness, others will follow suit.